Umeedain Hope of Life
U Microfinance Bank Limited (Ubank) is looking for candidate for the post of ADC/ Dispute Resolution Officer at Head Office Islamabad.
Job Title: ADC/ Dispute Resolution Officer
Location: Islamabad
Job Responsibilities
- Lodgment of ATM / IBFT / BPS / Pay Pak disputed transactions on SDRS.
- Settlement of ATM disputed transactions through lodging claims and correspondence with 1-link member banks.
- Resolution of IBFT disputed transactions through lodging claims and correspondence with 1-link member banks to resolved disputes within TAT as prescribed by SBP.
- Settlement of Inter Branch transactions (ATM / IBFT).
- Un-reconciled bills Processing/Reversals on daily basis including channels of 1Link/UBPS & NADRA
- Reconciling and maintaining the MIS of disputes from CMS and SDRS.
- Processing and verification of customer credit files.
- Coordinating with Branches and ADC for settlement of ATM transactions.
- Coordination with FRMU for settlement of fraud issues.
- Coordination with ATM Settlement / ADC Reconciliation Team for processing of claims, exceptional transactions etc.
- Management of all recovery cases from member banks and Ubank customers.
- Lodgment of Union Pay transactions on CDRS..
- Processing and closing of customer complaints on CMS portal.
Qualifications
- Holds at least a Bachelor’s degree from any HEC recognized university.
- At least 01-02 years of relevant work experience
Click Here to Apply Online
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