ADC/ Dispute Resolution Officer Job in U Microfinance Bank

ADC/ Dispute Resolution Officer Job in U Microfinance Bank

U Microfinance Bank Limited (Ubank) is looking for candidate for the post of ADC/ Dispute Resolution Officer at Head Office Islamabad.

Job Title: ADC/ Dispute Resolution Officer

Location: Islamabad

Job Responsibilities

  • Lodgment of ATM / IBFT / BPS / Pay Pak disputed transactions on SDRS.
  • Settlement of ATM disputed transactions through lodging claims and correspondence with 1-link member banks.
  • Resolution of IBFT disputed transactions through lodging claims and correspondence with 1-link member banks to resolved disputes within TAT as prescribed by SBP.
  • Settlement of Inter Branch transactions (ATM / IBFT).
  • Un-reconciled bills Processing/Reversals on daily basis including channels of 1Link/UBPS & NADRA
  • Reconciling and maintaining the MIS of disputes from CMS and SDRS.
  • Processing and verification of customer credit files.
  • Coordinating with Branches and ADC for settlement of ATM transactions.
  • Coordination with FRMU for settlement of fraud issues.
  • Coordination with ATM Settlement / ADC Reconciliation Team for processing of claims, exceptional transactions etc.
  • Management of all recovery cases from member banks and Ubank customers.
  • Lodgment of Union Pay transactions on CDRS..
  • Processing and closing of customer complaints on CMS portal.

Qualifications

  • Holds at least a Bachelor’s degree from any HEC recognized university.
  • At least 01-02 years of relevant work experience

Click Here to Apply Online

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